The Golden Cross Hotel The Golden Cross
THE  hotel  &  restaurant  in  shrewsbury 

legal information, disclaimers & policies

web-site terms & conditions:

These conditions apply to anyone using the web-site at
  • The contents of The Golden Cross Hotel web-site ( are protected by copyright - ©2003-19 Golden Cross Hotel or its clients. Reproduction of part or all of the web site is prohibited other than with the express permission of the company. All rights are reserved.

  • We do our best to ensure that information on The Golden Cross Hotel web site is correct but we do not accept any liability whatsoever for its content or for errors or omissions. We cannot guarantee that everything on the web site is free from viruses or defects and assume no responsibility whatsoever for any damage to visitors' computers or any other equipment resulting from a visit to the site.

  • Information on The Golden Cross Hotel web site is provided "as is" without any warranties of any kind. To the fullest extent permitted by law, we and our clients exclude all warranties, including, without limitation, warranties of merchantability, non-infringement of third-party rights and fitness for a particular purpose.

  • In no event will we be liable to any party for any damages whether direct, indirect, incidental, special, consequential or other for any use or inability to use The Golden Cross Hotel web site or its contents, or of any hyperlinked web site, including, without limitation, any damages for lost profits, business interruption, loss of programs or other data, even if we are expressly advised of the possibility of such damages.

  • Information on the The Golden Cross Hotel web site may contain technical inaccuracies or typographical errors. We and our clients make no warranties about the accuracy, reliability, completeness or timeliness of the material, information, services, software, text, graphics or links contained herein.

  • The information contained on The Golden Cross Hotel web site may be changed at any time without prior notification to you.

  • All links provided from are done so in good faith, to offer an additional facility to visitors of this site. The Golden Cross Hotel is not responsible for any content held within any such websites, nor for any links contained in them. The inclusion of external links does not signify any endorsement by The Golden Cross Hotel.

  • These terms of use of The Golden Cross Hotel web site shall be governed by and in accordance with English law. If any provision of these exclusions and disclaimers shall be unlawful, void or, for any reason, unenforceable, then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.
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Privacy Policy

  1. GDPR
    The security of any personal data obtained from you in connection with any service we may provide you with is of paramount importance to us. To protect your privacy and personal information, we confirm that: Information is collected lawfully and in accordance with the General Data Protection Regulations 2018 and we will do our best to ensure that your details are accurate and up-to-date. We will use your personal information for the following reasons only in order to provide you with a quality service:

    • To confirm, update and improve customer records
    • Identify and inform you of services that may be of interest
    • Analyse and develop a relationship with you

    If you no longer wish your personal details to be held by us, you can delete them from the unsubscribe button in any marketing information we may send you.

    Personal information you supply us with and the information about your use of services will only be used by ourselves. Your personal information will not be disclosed to any third party other than that detailed in this document.

  2. Online Security
    Personal information provided by you when making a reservation on our website is shared only with our booking (reservations) company to facilitate the process. The Golden Cross and its partners use recognized SSL (secure socket layer) technology to safeguard your information. Through encryption, the personal information you enter, including your name, address and credit-card information, is converted into code before being securely dispatched over the Internet. The Golden Cross collects no user information from the website except what is required for system administration of the web server.

    To see a redacted version of the GDPR policy of our reservations company detailing the measures taken to ensure the security of your information, please click here. To view their payment card security systems compliance, please click here.

  3. Cookies
    You should be aware that parts of our internet presence may automatically collect information and data through the use of "cookies." "Cookies" are small text files a web site can use to recognize repeat users, facilitate the user's ongoing access to and use of the site and allow a site to track usage behaviour and compile aggregate data that will allow content improvements and targeted advertising. Cookies are not programmes that come onto your system and damage files. If you do not want information collected through the use of cookies, there is a simple procedure in most browsers that allows you to deny or accept the cookie feature; however, you should note that cookies may be necessary to provide you with certain features.
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accommodation terms & conditions:
  • If cancellation of a guaranteed reservation is not received within 3 days of check-in, a charge may apply. Please note that cancellation within 24 hours of the date of any reservation incurs full payment for the room. For details of cancellation policies and any deposit requirements, please check at time of booking.
  • All rates are on a Bed & Breakfast basis unless otherwise stated.
  • Bedroom accommodation may not be available earlier than 14.00 hours on the date of arrival, although we will endeavour to accommodate early arrivals where possible.
  • Check out time is 11.00am on the day of departure.
  • All accounts are payable on departure, unless previously authorised by the management.
  • No food or liquor may be brought into the hotel by the customer or customer’s guests, for consumption on the premises without written consent of the hotel.
  • The Golden Cross Hotel operates a smoke-free policy throughout the building. A smoking area has been created outside for the use of those who wish to smoke.
  • All guide dogs are welcomed free of charge to the hotel but must remain with their owner at all times.
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social responsibility policy:

The proprietors of The Golden Cross have created a Social Responsibility Policy whose level of success is monitored regularly. We are committed to acting in a socially responsible manner with respect to our guests, team members and the local and wider communities and environment in which we operate. The following areas of focus form the framework of our Social Responsibility Policy:
  1. Respecting our environment through responsible use of natural resources.
  2. The promotion of an ethical supply chain and sourcing ingredients in ways which will reduce food miles.
  3. Supporting the well-being of our guests and team members.
  4. The aim to achieve full compliance with relevant environmental, health and safety and employment legislation.
  5. Providing an engaging team member experience through training, communication and participation in collective contribution.
  6. Making a positive contribution to our local communities.
These goals are reflected in the hotel's day-to-day operations.

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loss of or damage to guests’ property:

Under the Hotel Proprietors Act 1956, an hotel proprietor may in certain circumstances be liable to make good any loss of or damage to a guest’s property even though it was not due to any fault of the proprietor or staff of the hotel. This liability, however:
  1. extends only to the property of guests who have engaged sleeping accommodation at the hotel

  2. is limited to £50 for any one article and a total of £100 in the case of any one guest, except in the case of property which has been deposited, or offered for deposit, for safe custody

  3. does not cover motor-cars or other vehicles of any kind or any property left in them, or horses or other live animals
This notice does not constitute an admission either that the Act applies to this hotel or that liability thereunder attaches to the proprietors of this hotel in any particular case.

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Gareth & Theresa Reece T/A The Golden Cross Hotel
VAT No.: 833798583

The Golden Cross Hotel, Shrewsbury The Golden Cross Hotel
14 Princess Street, Shrewsbury, Shropshire SY1 1LP.
Tel: +44 (0) 1743 362507